Keely Stafford and Sarah Swann, NATS
Way back in 2019, we delivered a conflict resolution course for the organisation, helping them to implement compassionate, collaborative and communicative mediation.
The relationship has only grown since then, with TCM’s Consultant Partner Dominic Human recently delivering further training to a brand new group of mediators.
What we love most about this partnership is not only the wonderful team over at NATS, but the shared importance of spreading the message of restorative resolution far and wide.
For Hannah, “it’s been amazing to receive such a detailed, bespoke training course.” Win-win.
Janine Hodge from The Met Office
Nominated by Emily Reilly, Janine is Employee Experience ER Specialist Partner at The Met Office.
We began our partnership together just this year after Janine came to TCM to discuss how we could support them in transitioning from a traditional grievance procedure to a more compassionate and restorative mediation practice.
In short, they wanted to make the shift from process to resolution .
What did we do to help?
We developed an outsourced mediation scheme to handle all of The Met Office’s mediation cases. This took the stress out of their hands and ensured that each case had a quick turnaround, extensive aftercare and expert facilitation.
Emily has said that working with Janine “has been great fun! We have regular catch ups to check in on progress and are now getting ready to launch their outsourced mediation scheme which will see them move away from traditional HR processes to a more resolution-focused culture within The Met Office.
Thank you for choosing TCM to support you on your journey and we look forward to working with you over the years to come.”
Ros Doyle from London Borough of Hounslow
Back in the noughties, Ros Doyle was one of TCM’s first ever customers. Beginning in 2005, we worked together to establish one of the UK’s first ever mediation schemes. Now, LBH is taking it to the next level by implementing the Resolution Framework™️.
Since forging a working relationship all those decades ago, the partnership between TCM and London Borough of Hounslow has only grown stronger. ?
Ros celebrates that the TCM approach “has been ground breaking from the off and has helped us at Hounslow to think differently. The Resolution Framework [pushes us] to really think about how we can deal with conflict in a way that allows our people to feel heard, respected and to remain engaged.”
Peter Eley and Abi Phillips from University of Bath
Sometimes, new partnerships are just as meaningful as old ones.
This year, we started working with the University of Bath to launch our revolutionary Resolution Framework.
A real collaboration on both ends, people involved included David Liddle and Hannah Cotton from our core team, consultant partner Marie Coombes, and deputy directors Abi Phillips and Peter Eley.
In just a short few months, we’ve covered a lot of ground, working with key stakeholders to set the scene for a new approach to conflict resolution at the University.
A huge thank you to our new friends over at the University of Bath for joining our cause to make the world of work a more compassionate, communicative and courageous space for everyone.
Andrew Snell from Chelsea and Westminster Hospital NHS Foundation Trust
Andrew Snell of Chelsea and Westminster Hospital NHS Foundation Trust is not only a recently TCM-accredited mediator, but he’s also our customer of the week!
Joining us on our flagship National Certificate in Workplace Mediation, led by trainers Rachael Stiddard, Andi Hargreaves and Gemma Bromfield, Andrew left 5 days of intense training feeling empowered to learn more about mediation.
It’s inspiring to see hugely important organisations like the NHS taking steps toward building fair, just, inclusive and compassionate workplace cultures.
He praised our expert trainers, saying he felt supported throughout.
Nominated by our Training & Events Coordinator Cameron Duncan, Andrew’s experience is a perfect example of what it’s like to train through the TCM Academy.
We can sum up TCM training in three words: empowering, engaging and often extraordinary.
Helen McGowan, Casework and Policy Advisor at Health and Safety Executive
HSE is a Britain’s national regulator for workplace health and safety. It prevents work-related death, injury and ill health.
Our trusted partnership began in August 2022, when HSE contacted TCM to enquire about training up some new mediators within the organisation. HSE wanted to prioritise health – not just the safety kind – by ensuring that any conflicts, complaints or concerns between colleagues could be resolved with compassion and care.
It’s brought a whole new meaning to providing health and safety at work – physically, mentally and emotionally.
Jennifer Parker, Complex Casework Specialist at Greater London Authority
We first started working with the GLA back in 2019 when they decided to transform their workplace culture and shift to our Resolution Framework – the pioneering alternative dispute resolution process.
Since then, we’ve worked with the GLA on mediation, investigation and management training, alongside providing an outsourced mediation scheme and investigations.
For Lisajay Baker, working with this organisation has been a pleasure: “not only do they work tirelessly to ensure that they create a harmonious environment for their teams but they regularly invest in the upskill of their facilitators, investigators and champions”.
The GLA are a perfect example of what it means to have a trusted partner in TCM. Our TCM ecosystem is designed to provide support to all aspects and needs of any organisation: from leadership to resolution, coaching to investigation, or training to mediation.
Whatever first brings a customer to TCM, we endeavour to be there every step of the way – no matter the transformation in mind. We’ve been designing dreams into reality since 2001.
Gail Sharkey, Senior HR Advisor at UK Export Finance
UK Export Finance are the UK government’s Export Credit Agency. They work with over 100 private credit insurers and lenders to help UK companies access export finance – the loans, insurance policies or bank guarantees that enable international trade to take place as easily and securely as possible.
UKEF has 100 years’ experience supporting UK businesses to achieve global success. As the world’s oldest Export Credit Agency (ECA) they have a proud history of innovation, while maintaining standards and principles.
It seems fitting, then, that our latest Customer of the Week Gail Sharkey chose to undertake TCM’s mediation accreditation to support her role as Senior HR Advisor. She’s continuing to innovate processes within the organisation while embedding person-centred and values-based standards and principles as her approach to conflict resolution.
Hannah Brown from NATS
Way back in 2019, we delivered a conflict resolution course for the organisation, helping them to implement compassionate, collaborative and communicative mediation.
The relationship has only grown since then, with TCM’s Consultant Partner Dominic Human recently delivering further training to a brand new group of mediators.
What we love most about this partnership is not only the wonderful team over at NATS, but the shared importance of spreading the message of restorative resolution far and wide.
For Hannah, “it’s been amazing to receive such a detailed, bespoke training course.” Win-win.
Debbie Burunou, University Hospitals Bristol and Weston NHS Foundation Trust
UHBW, as our trusted partner and customer of the week, are on a transformative journey towards a more compassionate approach to conflict resolution, and we couldn’t be more excited about it!
Why is this so important? Let’s explore why aligning an organisation’s values with its purpose is not just a trend, but a fundamental necessity.
- Building trust and understanding
- Fulfilling our mission
- Attracting and retaining talent
- Feedback and continuous improvement
- Positive ripple effect
- A better patient experience.
Jenni Aylen, Saint Francis Hospice
Saint Francis Hospice, like any healthcare organisation, must prioritise the wellbeing of its staff for several important reasons. Expert mediation and resolution services play a crucial role in safeguarding the welfare of their employees. Here are some key reasons why this is important:
- Workplace conflict resolution
- Employee mental health
- Retention and recruitment
- Productivity and quality of care
- Organisational reputation
- Staff wellbeing and burnout prevention
As our trusted partner, Saint Francis Hospice is maintaining a positive work environment, supporting employee mental health, and contributing to the overall quality of care provided. That’s why they are our customer of the week!
Want to find out more? Get in touch
You’ve read their stories, now, what will yours be? Start your journey with us towards better dispute resolution in your workplace. Simply fill in the contact form and one of our experienced team will be in touch shortly.
