World class workplace and employment mediation services

Resolve even the most complex and challenging disputes in just one day.

Here at The Mediation Company, we understand that unresolved conflict costs more than just money. Our team of expert and highly experienced mediators work with all parties involved in the conflict, by facilitating communication on the needs-based level. In doing so, the mediator encourages open dialogue and enables the parties to work towards a mutually acceptable resolution.

Workplace Mediation Services

Workplace mediation is the solution to almost every single complaint, quarrel, disagreement and feud.

Every dispute that you could imagine, and even those that you couldn’t, are suitable for workplace mediation. We’ve designed a highly effective, and unique process, the FAIR mediation model™. The process is suited to a full range of disputes, including:

Conflicts between employees/ within teams
Conflicts between managers and employees
Allegations of bullying, harassment or discrimination
Executive-level disputes
Disputes involving customers

… and many more!

The Process

The workplace mediation process is designed to put people’s needs first, just as reaching a successful resolution will do.

During the first meeting:

Both parties meet with the mediator individually.
This meeting provides an opportunity for both parties to identify the root cause of the conflict.

During the second meeting:

This meeting is also held individually.
Both parties understand and decide how they want to explain their situation within the joint meeting.

During the joint meeting:

Both parties are together in a room with the mediator.
They both have uninterrupted speaking time and are encouraged to listen and understand each other’s perspectives.
This part of the process can completely change the dynamic and is hugely powerful.
The exchange takes place, after which mutual agreement is made for resolution.

When the mediation concludes:

Parties are invited to reflect on the process and the outcome.
They decide on future action to be taken if a further conflict arises.
The mediator remains in contact with the parties involved for a year after mediation.

The FAIR Mediation Model™

Conflicts are resolved efficiently and effectively with The FAIR Mediation Model™.

Our FAIR Mediation Model™ is specifically designed for solving workplace disputes. It’s really effective and has been used by some big names: Royal Mail, HSBC, Aviva, Network Rail, The Metropolitan Police, alongside universities, hospitals, councils and pharmaceuticals!

Our way works. This model gets right to the root cause of a conflict whilst bringing a pragmatic problem-solving approach. And when the conflict has been successfully resolved, the model delivers just as much, after the process has taken place!

The Benefits

Workplace Mediation saves time, money and stress.

Let’s look at the benefits of restorative resolution.

It places responsibility for the resolution directly with the parties.
It creates a safe place for all sides to have their say and be heard, with uninterrupted speaking time.
Disputes are halted before they escalate out of control.
Mediation reduces the stress and anxiety associated with conflict.
It reduces the risk of litigation and costs of conflict.
Mediation helps to cultivate a happier, healthier and more harmonious working environment.

Oh, and it also has an unprecedented 93% success rate!