WORKPLACE DISPUTES. RESOLVED.

The Mediation Company by The TCM Group is a leading and multi award-winning provider of workplace, business, civil, commercial and employment mediation services. With a global panel worlds to mediators class mediators and mediation trainers, we are estimated to save our clients over £160 million per year ($200 million), which they would have otherwise lost to unresolved conflicts and disputes.

MULTI AWARD-WINNING MEDIATION EXPERTS.

Mediation Provider of the Year at the National Mediation Awards 2018. HR Consultancy of the Year at the Personnel Today Awards 2020. The Change Management Award at the Personnel Today Awards 2021 for our work embedding mediation into TSB Bank. HR Impact Award at the Personnel Today Awards 2023 for our work embedding a global dispute resolution scheme for Burberry. HR Impact Award again in 2024 for our work embedding a Resolution Framework™ and mediation scheme in Next PLC. Also in 2024, we were awarded the coveted Mediation Training Provider of The Year Award at the National Mediation Awards (NMAs).

WE UNDERSTAND CONFLICT.

The Mediation Company is here to help you get dispute resolution right first time. We offer a full range of training, consulting and mediation support packages to our customers. Our aim is to make your life easier, so that you can get on with the important job of running your business.

OVER 90% OF DISPUTES RESOLVED

Mediation empowers the parties in a dispute to actively participate in crafting their own solutions - and it works! Using our ground breaking FAIR Model™ We routinely achieve a 93% success rate in often very complex cases. In the majority of cases, mediation takes just one day. Empowering the parties to resolve their dispute or disagreement via mediation leads to more satisfactory and sustainable outcomes. In turn this contributes to leading to happier, healthier, harmonious, and more productive workplaces. The end result is a truly transformational culture.

WORLD-CLASS MEDIATION TRAINING.

We offer a wide range of mediation and alternative dispute resolution (ADR) training programmes from taster courses to fully accredited mediation skills training for internal mediators. We also offer FREE mediation taster workshops for organisations who are curious. Please complete the short form at the end of the page.

When people don't see eye to eye

It can be tough when colleagues disagree, and relations turn sour… that’s where we come in.

The starting point for mediating a disagreement is to understand what’s happening in the head, the heart and the gut. We recognise that the parties behaviours, whilst sometimes damaging and harmful, are coming from somewhere. We don’t judge them or blame them. Instead, we recognise that these behaviours result from their needs not being met, their beliefs being valued or their desires and aspirations not being fulfilled. During mediation, we help the parties to recognise they have shared needs such as the need to be heard, to be respected, to be treated with dignity, and to be engaged in decision making.

At The Mediation Company, we get this! That’s what makes our mediation services and mediation training so effective, impactful and transformative.

 

What support is available from The Mediation Company?

As you would expect from the mediation experts, we deliver a comprehensive portfolio of professional mediation services and accredited mediation training programmes.

Workplace Mediation
Conflict costs your business more than money alone. We resolve a full range of workplace disputes, in just one day.
Team Mediation
When conflict spreads across a project team, a work team or a department, our expert mediators and facilitators are on hand!
Mediation Training
Our highly sought after and award-winning mediation courses range from introductory workshops to fully accredited mediation training.

The Power Of Dialogue

We are the team behind The Mediation Company and we believe passionately in the power of dialogue.

We help businesses, big and small, to resolve their disputes without the need for costly litigation or courtroom battles. Every day, our expert mediators resolve a wide range of disputes spanning: board level disputes, partnership disputes, disputes amongst rival siblings or family members, disputes with suppliers, employment and workplace disputes, customer complaints and disputes with regulators or other public bodies.

Please click here to read a few reviews of our  work:

We look forward to working with you to harness the incredible power of mediation!

A guide to workplace mediation

This short explainer video will guide you through the key features and the benefits of workplace mediation. It answers the following questions:

  • What is mediation and how does it work?
  • What are the benefits and the advantages of adopting workplace mediation?
  • What is the FAIR Mediation Model and how does it work?
  • What types of disputes can mediation help with?
  • What mediation training and services do we provide?

The FAIR Model™

The FAIR Model™ was developed by David Liddle over twenty years ago. It is the foundation of our mediation practices and it is recognised as a standard setter in the mediation and ADR worlds. It has won many awards and was cited in our recent recognition as Mediation Training Provider Of The Year at the recent National Mediation Awards. Talking of which, it is also the basis for our mediation skills training courses where delegates develop the skills and strategies to help them to embed The FAIR Model™ into their workplaces.

Insights and Resources