Mediation: engaging hearts and minds.
In conflict, we often find a schism forming between parties. So, what do we do?
The starting point is to understand what’s happening in the body, the brain and the heart – these three paths are where the conflict is played out. If we’re going to manage conflict effectively, we need to understand what’s going on in the mind and heart, because that’s where the conflicts occur.
Formal grievance procedures, in contrast, look at protecting the organisation, not its people. Situations worsen, escalate and become harder to manage; the positions become more entrenched; the parties become more polarised and divided.
What the mediator does is try and unpack inner workings and understand what’s really going on for the parties. We recognise that those behaviours are important, but they’re coming from somewhere. They’re coming from a position of needs not being met, our desires and aspirations not being fulfilled, a need to be heard and respected and treated with dignity, and to be engaged in decision making.
At the Mediation Company, we get this! And that’s what makes our processes so effective and supportive. Our mediators are fully trained, certified and experienced; each mediator works within TCM’s exacting quality and practice standards and the European Standards for Mediators. Quality is the golden thread that runs through our people services.
This short animated explainer video will guide you through the key features and the benefits of workplace mediation. The video provides answers to the following questions:
- What is mediation and how does it work?
- What are the benefits and the advantages of adopting workplace mediation?
- What is the FAIR Mediation Model and how does it work?
- What types of disputes can mediation help with?
- What mediation training and services do we provide?
Resolution for all.
We help businesses, big and small, to resolve their disputes without the need for costly litigation or courtroom battles. Every day, our expert mediators resolve a wide range of disputes spanning: board level disputes, partnership disputes, disputes amongst rival siblings or family members, disputes with suppliers, employment and workplace disputes, customer complaints and disputes with regulators or other public bodies.
What do our customers say?
Got a question for us? Get in touch.
We’d love to hear from you if you have a question, need some guidance in booking one of our courses or are looking for a bespoke package, tailored to your organisation. Please provide your details in the form and one of our experienced team will be in touch.