MEDIATION PRINCIPLES

Our mediation principles are underpinned by a transformative approach to conflict and placing adult to adult dialogue at the forefront of our processes. Here we set out our core principles which guide the stages of mediation, including our Team Facilitation services.

The principles

The TCM FAIR Mediation Model™ follows a clear structure which is built on the below core stages of dialogue:

Facilitate: Supporting the parties to engage with each other in effective dialogue.

Appreciate: To build empathy and understanding between the parties.

Innovate: To encourage practical and creative problem-solving.

Resolve: To help the parties reach a resolution to the conflict.

The model is underpinned by important values and principles. We will explain the following principles during the introductory calls between the mediator / or facilitator, and the sponsor, and then again during the introductory calls between each party and the mediator / or facilitator:

Our Terms of Reference

These are discussed at the introductory meeting and will be reviewed throughout the assignment we undertake for you. However, our standard terms of reference which underpin our work focus on the following core areas:

Restoring a positive and productive working relationship


We'll help you uncover what a positive and productive working relationship looks and feels like, how such a relationship can be restored, how this should happen, and how mediation can support it becoming a reality.
The role of advocates during mediation


We encourage parties to be comfortable to attend their sessions without a representative or advocate, as the role of the mediator is to support all involved and create a safe platform to enter into dialogue. We'll fully discuss the needs of parties from the outset to establish whether any adjustments may be required and how each party can be best supported.
Establishing a way forward


The introductory meeting will give each party the opportunity to discuss the issues as they see them, to find out more around the intervention and, hopefully, to commit to the process. It is important that those involved realise that the mediation process is a useful tool to help amend the situation, and that each party will only get out of the process what they are prepared to put into it.

Want to find out more?

We’d love to hear from you if you have a question, need some guidance in booking one of our courses or are looking for a bespoke package, tailored to your organisation.

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