WORKPLACE MEDIATION TRAINING & DEVELOPMENT

We deliver award winning mediation and facilitation skills training. Equip your organisation with the knowledge and skills to tackle workplace challenges head-on. Workplace conflict left unremedied can be a drain on employee productivity, wellbeing, team dynamics and innovation.

FLEXIBLE AND ADAPTABLE TRAINING

Our comprehensive range of training programmes are designed to meet your needs and can be fully adapted to meet your unique needs and circumstances. Our mediation courses include one day Core Mediation Skills™, through to our flagship fully accredited programme, The National Certificate in Workplace Mediation™. We also deliver team facilitation skills training and a wide array of continuing professional development (CPD) for your internal mediators.

QUALITY ASSURED

We are an OCN and ILM approved training centre and an IMI approved training provider. In addition, our short courses are accredited with the CPD Certification Service. We are also a registered member of the Civil Mediation Council (CMC). Our training courses are subject to rigorous internal and external evaluation and every trainer is trained to the highest possible standards. Before being allocated training assignments, they must possess The TCM Accredited Trainer status.

Why invest in mediation training?

We firmly believe that investment in training and development of employees is vital to better management, prevention and outcomes in inevitable workplace conflict.

Whether you’re a manager looking to enhance your leadership abilities or an employee aiming to grow in confidence in tackling issues, our courses are tailored to meet your specific needs.

The benefits of mediation training are vast:

  • Effective conflict resolution – mediators create the right conditions for lasting, constructive solutions to disputes.
  • Building skilled mediators – our award-winning training ensures a structured, professional approach for better outcomes.
  • Beyond the workplace – mediation skills extend beyond work, helping to navigate conflicts in all areas of life.

Explore our mediation skills courses

Core Mediation Skills
A one-day introductory course. Learn the core skills needed to understand how, and why, disputes occur and how to nip them in the bud when they do.
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Practical Mediation Skills
A two-day, CPD approved programme exploring the competencies and strategies to undertake an effective mediation intervention as part of your existing role.
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Essentials of Mediation
A three-day OCN accredited course. Develop the skills and strategies to resolve complex and challenging workplace conflicts.
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National Certificate in Workplace Mediation
Our award-winning flagship course. A five-day interactive, instructor-led OCN accredited mediation skills programme.
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HR as Coach & Mediator
Learn the skills to be able to respond calmly and neutrally during the various stages of conflict in the workplace.
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Facilitated Conversations
Essential facilitated conversations training for HR, line managers, leaders, union officials and others.
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What do our customers say?

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Want to find out more?

We’d love to find out more about your team and its training needs. Get in contact today to discuss how our world-class training packages or bespoke solutions could meet the needs of your team.

Just fill out the form we will be in touch with you shortly, or you can click here to drop us an email.

Alternatively, please call our helpline on 0800 059 0595.

We look forward to hearing from you.