Wolves are courageous, protective, caring, and strongly determined. As animals, their adaptability is extreme and unlike any other: they are able to survive in the perpetual darkness of the artic, the driest deserts, and the sticky humidity of a Gulf Coast swamp. It’s no coincidence, then, that Harriette Wolff is a natural fit for resolution. Unafraid of any complexity or challenge, Harriette is committed to finding solutions with compassion and the utmost care. We are unsure if she would find -40°C Arctic climates hospitable, though.
Working as part of the TCM senior leadership team. Harriette is our director of investigation and resolution services. Having joined us in 2022 after being a former customer of TCM, and subsequently a Principal Resolution Consultant – her knowledge of TCM spans across 9 years and counting! As an accredited mediator, investigator and performance coach, Harriette brings her knowledge of HR/P&C and conflict resolution into the daily support she provides for colleagues and customers. Unafraid of any complexity or challenge, Harriette is committed to solving disputes with compassion, balance and the utmost care.
Harriette is a Chartered member of the CIPD (Charted Institute of Personnel and Development) and her background lies in delivering complex employee relations advice to key stakeholders, ensuring business objectives are met but people’s needs are placed at the forefront of such. Her work as a trailblazer for Mediation and Resolution was published in David Liddle’s first book, ‘Managing Conflict’ after she successfully developed and implemented one of the first Resolution and Mediation frameworks within the Hotel Industry in 2014/15.
Over the years, Harriette has won many awards for her work in mediation and conflict resolution, including ‘Professional Mediator of the Year’, ‘Internal Mediation Scheme’ and ‘HR Rising Star’.
In her spare time, Harriette enjoys horse riding, walking in the Lake District and entertaining her 5 year old… and a good Sunday lunch!
