PREVENT WORKPLACE ISSUES FROM ESCALATING WHEN THINGS GO WRONG
This two-day CPD approved programme provides delegates with the skills, competencies and strategies to undertake an effective mediation intervention as part of their existing role.Practical Mediation Skills™
Our most well-recognised conflict resolution short skills course.
Practical Mediation Skills™ is a two-day course, which provides delegates with the skills, competencies and strategies to undertake simpler mediations as part of their existing daily role. Delegates will come away from the course with more confidence to tackle workplace conflict, and understand how and why conflict escalates.
The course delivers a range of practical skills and techniques which can be used to bring quarrels, complaints, grievances and disputes to a constructive resolution. Delegates will leave with the confidence to bring awareness about mediation to their colleagues, and promote a non-adversarial culture within their organisation.
- Delivery: Regular Open Access Courses/ in-house delivery
- Cost: £595 + VAT per person (Discounts generally available for larger groups)
- Duration: 2 days
This course can be held face to face at a location of your choice, or online.
What our customers say
The next time I encounter yet another excuse for not addressing racism, injustice or fairness by an employer, I will whip out David Liddle’s Transformational Culture. I DARE every leader, manager, lawyer and HR person to read this book. He transforms outdated, rigid and harmful disciplinary processes based on retributive justice towards what this weary world needs: restorative justice: focused on learning and collective organizational safety
“The Mediation Company has been used several times by DWP over the years, we’ve received very positive feedback from our mediators from every course that’s been run. We have a great relationship, TMC has fantastic offers/networking events and I hope we will continue to see more of this. The training that TMC delivered was extremely effective and engaging. Even those trained by TMC from other government departments have had nothing but good things to say. TMC benefited us by giving us the ability for our organisation to offer an outstanding mediation service which is continuing to grow. If was up to me we’d choose TMC every time, but I understand we have internal processes to follow. I look forward to us working together in future, hopefully not just the training of new mediators, but other events too.”
“My biggest learning from the mediation course is it can be applied to almost any aspect of life. Although the skills gained are applied in dispute resolution, I’ve found the principles of mediation have given me a far better understanding of how to communicate effectively in both my professional and personal life.
Our instructor, Thoralf, has a very easy style of delivery which draws you in to what is being taught. He allowed for various thought-provoking conversations to take place as we explored the process of mediation.
I would, without doubt, highly recommend this course not just as a means to mediate but to gain deeper understanding on how a collection of written or spoken ‘words’ affects not only ourselves but how it can be interpreted and impacted by others.”
“This course has been both hard work and immensely enjoyable, and has made me feel much more confident to use mediation in a workplace setting.”
“Fantastic course that was accessible online and facilitated very well. It has provided me with so many skills that I can use day to day as well as in a full mediation situation. It has helped me become much more comfortable in tackling workplace conflicts than I have ever been. Thank you!”
“The Mediation Company provide essential training in several areas. Mediation is a game changer in the positive management of employee relations and should be a cornerstone of any organisation’s approach. I would highly recommend their excellent trainers and learning material in making this a reality for your organisation.”
“We’ve just completed the initial training for the mediation accreditation which everyone thoroughly enjoyed and we are now progressing the written element of the assessment. The trainers were fantastic and I couldn’t recommend the course to anyone enough.”
“The mediation training that The Mediation Company delivered was first class – engaging, thought provoking and highly professional. David’s collaborative, future focused and solution focused approach to conflict resolution really resonated with me and my team and aligns neatly with our brand values and people strategy.”
“The Practical Mediation Skills course was brilliant – a great journey through mediation and understanding the process. The models help to frame and are really clear on the purpose of the process. An excellent and insightful course. I understand the process and best practice fully. I would highly recommend!”
“David and his team were superb to work with in every way, generous with their time, inspiring and motivating… they delivered fantastic training and worked to engage staff at all levels as experts in mediation and conflict management. David was both empathic and intuitive, he made it easy to work with and he was very supportive to me as a client. In terms of customer care, The Mediation Company is an outstanding group and made things easy.”
“The National Certificate in Workplace Mediation course was fantastic & the trainer was brilliant. I learned more than I thought possible all in the space of a week. One of the most helpful learning experiences I’ve had!”
“Mediation is an excellent and sustainable form of conflict resolution. The course was intense, educational, well-structured and most of all fun. I particularly liked the mixture of different learning styles that was presented by both trainers and I most certainly feel able to start mediating straight away!”
“The Mediation Company has a reputation exceeding other organisations. TMC provided the specialist skills for the Mediation Course ensuring that the small groups allowed the focus to work through the mediation approach and style. The course was extremely effective as the practical element I was able to take away and use the skills when mediating at work. I was able to share my skills and knowledge with managers within the organisation and use the skills effectively. TMC helped by bringing benefits into our organisation by enhancing the need for mediation before taking the formal route of capability. I will always recommend TMC to others due to the personable training that was delivered and the effective approach.”
“I chose The Mediation Company because their accredited mediation course was more suited to the culture of the organisation I work for. The course was inspiring, clear and supportive for such an intense and focussed subject, it was excellent! I apply the knowledge daily to improve my skills and experience and I will definitely explore attending other training courses with TMC.”
“The Mediation Company came on the back of a very strong recommendation by a reputable contact who had already completed the National Certificate in Workplace Mediation course. The course itself was very effective – insightful and practical. The tutor support and feedback were excellent! Training with TMC meant that I was able to develop my skills to resolve complex workplace disputes. The ongoing events/webinars/seminars hosted by the TMC are fantastic and I would definitely recommend them to any of my colleagues/networks/friends.”
“Managers tell me it’s definitely a worthwhile thing to do. As they trust the process and see what can come out of it, more and more are saying ‘What about mediation?’ A lot of the principles of mediation are about common sense and disagreements in the workplace often start out as simple misunderstanding.”
“The mediation training that was delivered by TMC was enjoyed by all delegates on the course, we all felt that we had learnt a new skill that we could not only use to benefit the organisation but one that we could take away into our personal and professional lives. The trainer Bola was enthusiastic and knowledgeable. Would strongly recommend this course.”
“I just wanted to thank you for delivering a superb course, I can honestly say the content and instruction has been exceptional. I have learnt an incredible amount this week and I feel even more inspired to pursue mediation as my next career – hopefully with TMC! The instructor’s passion and teaching style made the week so interesting and the week fly by; they made the course for me!”
“TMC were great from start to finish and the knowledge of the trainer/s is next to none. If you want to have a sound understanding of mediation in a short period of time then TMC will meet your expectations!”
“TMC provide excellent, in-depth and practical mediation training. Highly recommend.”
“Excellent course with some great skills and tools to perform in my HR role day to day and manage effective mediation. Thank you to the trainer for a really positive learning experience and for supplying me with a great kit bag!”
“This is a tough and intensive course, but thoroughly rewarding. It introduced good, solid frameworks and formats to adopt when conducting mediation at work. Terry was a very skilled and informative trainer, and the other facilitators who joined him were very supportive and gave some great ideas and feedback which helped my understanding and confidence grow.”
“I highly recommend the National Certificate in Workplace Mediation course. It was delivered to such a high standard and has given me the confidence to put my learning into practice back in the workplace!”
“The Practical Mediation Skills course was packed full of information, useful tips and guidance on how to start mediation sessions in the workplace. Fantastic training and support. Well worth it.”
“For me, the mediation workshop provided a round peg to the round hole I had!”
“Essentials of Mediation is a great course delivered in a different way that keeps you engaged and involved at all times.”
“The HR as Coach and Mediator course was a 2-day programme supported by useful resources and insightful information from the trainer. Group sessions allowed for open discussion and debate about the topics covered.”
“Practical Mediation Skills is an excellent course facilitated by a highly experienced mediation practitioner, would thoroughly recommend.”
“The Practical Mediation Skills course was so full of new and really useful information for me; this has given me a lot of confidence in how to approach conflict, especially highlighting phrases to use and to avoid to ensure my own languages can support and diffuse the situation. I enjoyed the open discussions most because it was really interesting to hear different scenarios and examples, and how they relate to my own. Overall, the course was very interactive which is my preferred way of learning.”
Thank you for an excellent course. The trainer had a great presentation style with lots of opportunities to ask questions and discuss real life examples which made the course really enjoyable and informative. The course exceeded my expectations.
The HR as coach and mediator course was a 2-day programme supported by useful resources and insightful information from the TCM trainer. The group sessions and practical activities allowed for open discussion and debate about the topics covered. Thank you for an excellent course!
David has set the tone straight away; ‘Develop a people centred organization for improved performance’… why …. because people are any organization’s most valuable asset! Without them you don’t have an organization. A truly educational and inspiring book throughout, which I would recommend to any leader or HR practitioner to read cover to cover!
The next time I encounter yet another excuse for not addressing racism, injustice or fairness by an employer, I will whip out David Liddle’s Transformational Culture. I DARE every leader, manager, lawyer and HR person to read this book. He transforms outdated, rigid and harmful disciplinary processes based on retributive justice towards what this weary world needs: restorative justice: focused on learning and collective organizational safety
“The Mediation Company has been used several times by DWP over the years, we’ve received very positive feedback from our mediators from every course that’s been run. We have a great relationship, TMC has fantastic offers/networking events and I hope we will continue to see more of this. The training that TMC delivered was extremely effective and engaging. Even those trained by TMC from other government departments have had nothing but good things to say. TMC benefited us by giving us the ability for our organisation to offer an outstanding mediation service which is continuing to grow. If was up to me we’d choose TMC every time, but I understand we have internal processes to follow. I look forward to us working together in future, hopefully not just the training of new mediators, but other events too.”
“My biggest learning from the mediation course is it can be applied to almost any aspect of life. Although the skills gained are applied in dispute resolution, I’ve found the principles of mediation have given me a far better understanding of how to communicate effectively in both my professional and personal life.
Our instructor, Thoralf, has a very easy style of delivery which draws you in to what is being taught. He allowed for various thought-provoking conversations to take place as we explored the process of mediation.
I would, without doubt, highly recommend this course not just as a means to mediate but to gain deeper understanding on how a collection of written or spoken ‘words’ affects not only ourselves but how it can be interpreted and impacted by others.”
“This course has been both hard work and immensely enjoyable, and has made me feel much more confident to use mediation in a workplace setting.”
“Fantastic course that was accessible online and facilitated very well. It has provided me with so many skills that I can use day to day as well as in a full mediation situation. It has helped me become much more comfortable in tackling workplace conflicts than I have ever been. Thank you!”
“The Mediation Company provide essential training in several areas. Mediation is a game changer in the positive management of employee relations and should be a cornerstone of any organisation’s approach. I would highly recommend their excellent trainers and learning material in making this a reality for your organisation.”
“We’ve just completed the initial training for the mediation accreditation which everyone thoroughly enjoyed and we are now progressing the written element of the assessment. The trainers were fantastic and I couldn’t recommend the course to anyone enough.”
“The mediation training that The Mediation Company delivered was first class – engaging, thought provoking and highly professional. David’s collaborative, future focused and solution focused approach to conflict resolution really resonated with me and my team and aligns neatly with our brand values and people strategy.”
“The Practical Mediation Skills course was brilliant – a great journey through mediation and understanding the process. The models help to frame and are really clear on the purpose of the process. An excellent and insightful course. I understand the process and best practice fully. I would highly recommend!”
“David and his team were superb to work with in every way, generous with their time, inspiring and motivating… they delivered fantastic training and worked to engage staff at all levels as experts in mediation and conflict management. David was both empathic and intuitive, he made it easy to work with and he was very supportive to me as a client. In terms of customer care, The Mediation Company is an outstanding group and made things easy.”
“The National Certificate in Workplace Mediation course was fantastic & the trainer was brilliant. I learned more than I thought possible all in the space of a week. One of the most helpful learning experiences I’ve had!”
“Mediation is an excellent and sustainable form of conflict resolution. The course was intense, educational, well-structured and most of all fun. I particularly liked the mixture of different learning styles that was presented by both trainers and I most certainly feel able to start mediating straight away!”
“The Mediation Company has a reputation exceeding other organisations. TMC provided the specialist skills for the Mediation Course ensuring that the small groups allowed the focus to work through the mediation approach and style. The course was extremely effective as the practical element I was able to take away and use the skills when mediating at work. I was able to share my skills and knowledge with managers within the organisation and use the skills effectively. TMC helped by bringing benefits into our organisation by enhancing the need for mediation before taking the formal route of capability. I will always recommend TMC to others due to the personable training that was delivered and the effective approach.”
“I chose The Mediation Company because their accredited mediation course was more suited to the culture of the organisation I work for. The course was inspiring, clear and supportive for such an intense and focussed subject, it was excellent! I apply the knowledge daily to improve my skills and experience and I will definitely explore attending other training courses with TMC.”
“The Mediation Company came on the back of a very strong recommendation by a reputable contact who had already completed the National Certificate in Workplace Mediation course. The course itself was very effective – insightful and practical. The tutor support and feedback were excellent! Training with TMC meant that I was able to develop my skills to resolve complex workplace disputes. The ongoing events/webinars/seminars hosted by the TMC are fantastic and I would definitely recommend them to any of my colleagues/networks/friends.”
“Managers tell me it’s definitely a worthwhile thing to do. As they trust the process and see what can come out of it, more and more are saying ‘What about mediation?’ A lot of the principles of mediation are about common sense and disagreements in the workplace often start out as simple misunderstanding.”
“The mediation training that was delivered by TMC was enjoyed by all delegates on the course, we all felt that we had learnt a new skill that we could not only use to benefit the organisation but one that we could take away into our personal and professional lives. The trainer Bola was enthusiastic and knowledgeable. Would strongly recommend this course.”
“I just wanted to thank you for delivering a superb course, I can honestly say the content and instruction has been exceptional. I have learnt an incredible amount this week and I feel even more inspired to pursue mediation as my next career – hopefully with TMC! The instructor’s passion and teaching style made the week so interesting and the week fly by; they made the course for me!”
“TMC were great from start to finish and the knowledge of the trainer/s is next to none. If you want to have a sound understanding of mediation in a short period of time then TMC will meet your expectations!”
“TMC provide excellent, in-depth and practical mediation training. Highly recommend.”
“Excellent course with some great skills and tools to perform in my HR role day to day and manage effective mediation. Thank you to the trainer for a really positive learning experience and for supplying me with a great kit bag!”
“This is a tough and intensive course, but thoroughly rewarding. It introduced good, solid frameworks and formats to adopt when conducting mediation at work. Terry was a very skilled and informative trainer, and the other facilitators who joined him were very supportive and gave some great ideas and feedback which helped my understanding and confidence grow.”
“I highly recommend the National Certificate in Workplace Mediation course. It was delivered to such a high standard and has given me the confidence to put my learning into practice back in the workplace!”
“The Practical Mediation Skills course was packed full of information, useful tips and guidance on how to start mediation sessions in the workplace. Fantastic training and support. Well worth it.”
“For me, the mediation workshop provided a round peg to the round hole I had!”
“Essentials of Mediation is a great course delivered in a different way that keeps you engaged and involved at all times.”
“The HR as Coach and Mediator course was a 2-day programme supported by useful resources and insightful information from the trainer. Group sessions allowed for open discussion and debate about the topics covered.”
“Practical Mediation Skills is an excellent course facilitated by a highly experienced mediation practitioner, would thoroughly recommend.”
“The Practical Mediation Skills course was so full of new and really useful information for me; this has given me a lot of confidence in how to approach conflict, especially highlighting phrases to use and to avoid to ensure my own languages can support and diffuse the situation. I enjoyed the open discussions most because it was really interesting to hear different scenarios and examples, and how they relate to my own. Overall, the course was very interactive which is my preferred way of learning.”
Thank you for an excellent course. The trainer had a great presentation style with lots of opportunities to ask questions and discuss real life examples which made the course really enjoyable and informative. The course exceeded my expectations.
The HR as coach and mediator course was a 2-day programme supported by useful resources and insightful information from the TCM trainer. The group sessions and practical activities allowed for open discussion and debate about the topics covered. Thank you for an excellent course!
David has set the tone straight away; ‘Develop a people centred organization for improved performance’… why …. because people are any organization’s most valuable asset! Without them you don’t have an organization. A truly educational and inspiring book throughout, which I would recommend to any leader or HR practitioner to read cover to cover!
The next time I encounter yet another excuse for not addressing racism, injustice or fairness by an employer, I will whip out David Liddle’s Transformational Culture. I DARE every leader, manager, lawyer and HR person to read this book. He transforms outdated, rigid and harmful disciplinary processes based on retributive justice towards what this weary world needs: restorative justice: focused on learning and collective organizational safety
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