Outsource your conflict to us.
If you would prefer to use external mediators rather than in-house mediators, we can help you to develop an outsourced mediation scheme. Rather than having a team of internal mediators, outsourced mediation schemes have access to highly trained, fully independent mediators whenever they need them.
To embed mediation effectively, we undertake the same level of preparation, awareness raising, stakeholder engagement, project management and development as we would if you were setting up an internal mediation scheme. The main difference is that cases are mediated by an external mediator rather than someone within your organisation.
At the Mediation Company we have developed a through mediation scheme case management and quality assurance system APAXIO® to manage cases that are referred to us. You will work closely with our Mediation services coordinator and Director of Service to set up the outsourced scheme, and we meet regularly to assess the impact and benefits of mediation. We will also be on hand to answer any questions, discuss barriers you may be facing internally to gain buy-in to mediation, and report on any patterns of behaviours we may be noticing as an external provider.
What are the benefits?
Organisations that work with us to establish an outsourced mediation scheme are building on their commitment to create an organisation where people are able to work with dignity and respect.
Your employees will work in an environment where they can be confident that workplace conflicts, disputes, quarrels, disagreements and complaints will be resolved effectively and speedily. Your organisation will develop a happy, healthy and harmonious culture and a reputation as a place where workplace conflicts are managed positively and resolved constructively.
Mediation improves productivity, employee experience and wellbeing by:
- Increasing job satisfaction due to open dialogue, mutual respect, collaborative working and offering a constructive remedy to workplace issues.
- Empowering employees through collaborative dispute resolution and improved communication.
- Employees and managers taking direct responsibility for the resolution of issues affecting them.
- Reducing stress through effective and constructive conflict management and the building of empathy and emotional intelligence in team leaders and managers.
How we've helped
“A very successful meeting, very constructive and explored all of my concerns. I felt listened too and was able to voice any issues that I had wanted to raise. A very positive outcome was reached.”
“I am very satisfied with the outcome. The mediator explained things well and the mediation was very well structured.“
“The mediator was wonderful – I would strongly recommend The Mediation Company to anyone who is experiencing workplace conflict. Thanks to HR for funding this process – it was remarkably helpful.”
“It was better than expected – I felt relieved with the outcome. We have a plan to more forward which should aid in relationship. Very professional, and would highly recommend.”
“The mediator was excellent! Very positive, I feel that we have already taken some steps forward. I felt that the mediator was fully aware of the issues and did not pass judgement.”
“The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediators approach and outcome as she helped us to identify and evaluate a variety of constructive options.”
“They really are the experts in this field. I have used The Mediation Company several times and always get good results from them. David and his team always go that extra mile for you. If you do a cost-benefit analysis, TMC are able to save organisations considerable amounts of money. It is also highly rewarding to see staff working together again in a really positive way (in the majority of cases). TMC have a 92% success rate and I would not go anywhere else.”
“Great organisation and great people passionate about mediation and resolution. We have worked with The Mediation Company for 5 years and have recommended their mediation and training services to many.”
“I would wholeheartedly recommend The Mediation Company to anyone looking to implement mediation into their workplace. They are extremely professional, incredibly knowledgeable and very welcoming and relaxed in their approach.”
“Just a quick line to thank The Mediation Company for the recent mediation service provided to RCPCH. A very successful day and working relationships improved enormously. I have always believed in restorative processes and the service offered by TMC really is excellent and evidences that this this really is the right approach to resolving conflict.”
“After looking at several companies I attended one of TMC’s taster sessions. Following that I booked to attend the full course. The service overall was outstanding, and the professionalism of the trainers was outstanding. I still use the supporting material today as a guide. Since I became trained my Trust has now invested in three further Workplace Mediators and we have just completed an 18-month report on the cases we have had referred. We also meet monthly for a debriefing session to discuss cases. We are in the process of reviewing our Grievance Policy and Mediation is already listed as an early intervention before moving to a full-blown investigation. To be completely honest I have always found my interactions with TMC very positive. I feel that I can approach the team at any time for advice and linking into the Webinars is always a good reminder of why we take the steps to resolve issues at the lowest possible level.”
“A one-day mediation, which hopefully results in a positive outcome, is a lot less time consuming than having to undertake a grievance investigation and everything that goes with it.”
“Royal Mail introduced mediation as part of the Agenda for Growth Agreement (our Industrial Relations Strategy) in partnership with the CWU, the Royal Mail Union. We use mediation to resolve cases of bullying and harassment and industrial relations disputes. TMC have been a critical partner in the development of mediation within Royal Mail and they have been a pleasure to work with at every stage – from the design to the roll out of mediation across the entire company. Mediation has been incredibly effective. In the first two years of using mediation, we had undertaken 329 mediations of which 118 were industrial relations cases and 211 were in bullying and harassment cases. 88% of all cases were resolved through mediation. The cost savings to Royal Mail are measured in terms of tens of millions of pounds. That does not include the less visible benefits of a more collaborative and adult relationship in the workplace and between Royal Mail and its unions partners.”
“I have had the best experience with The Mediation Company, and I will be recommending TMC to colleagues interested in mediation.”
Make mediation part of the process, and culture part of the change you want to see.
We'd love to hear from you.
We’d love to hear from you if you have a question, need some guidance in booking one of our courses or are looking for a bespoke package, tailored to your organisation. Please provide your details in the form and one of our experienced team will be in touch.
