DEVELOPING AN INTERNAL MEDIATION SCHEME

We were one of the first companies to pioneer the use of internal mediation schemes, back in 2001. We were also behind the development of one of the largest internal mediation programmes in the world - the UK Civil Service Mediation Scheme (CSMS). We have worked with over 500 organisations globally to develop internal mediation programmes which includes training teams of fully accredited mediators, designing mediator development programmes, delivering line management and HR training, embedding case management systems, creating administrative documentation and providing ongoing quality assurance processes.

Why implement an internal mediation scheme?

Implementing an internal mediation scheme is a proactive step toward fostering a fair, supportive, and transformative workplace. By prioritising informal resolution, organisations can address disputes early, enhancing employee wellbeing and workplace harmony.

A successful mediation scheme requires careful planning, including training accredited mediators and integrating mediation into your organisation’s systems, culture, and processes. Since every organisation is unique, we tailor each scheme to align with your specific needs and goals.

For organisations with existing mediation frameworks, we offer seamless integration of our Resolution Framework™, ensuring that people-centric processes fully reflect your organisational values.

Whether you’re establishing a new scheme or enhancing an existing one, we provide expert guidance every step of the way.

What are the benefits of an internal mediation scheme?

Organisations that work with us to establish an internal mediation scheme are building on their commitment to create an organisation where people are able to work with dignity and respect.

When you place mediation at the forefront of your people policies, you are showing a commitment to a happy, healthy and harmonious culture and a reputation as a place where workplace conflicts are managed positively and resolved constructively.

Did you know:

  • Mediation empowers parties to actively participate in crafting their own solutions. This sense of control over the resolution process can lead to more satisfactory and sustainable outcomes.
  • Mediation teaches transferrable life skills of compassion, active listening, collaboration and more.
  • A study has proven that 80% of disputes have a significant impact on the smooth running of business.
  • Mediation sits at roughly 1/3 of the cost of a formal procedure, saving businesses a lot of money.

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Training courses to support the mediation scheme

 

Ready to find out more?

Please complete this short form and we will be in touch with you to answer any questions that you have about setting up an internal mediation scheme. Alternatively, you can click here to drop us an email or call us on 0800 059 0595.

As well as answering your questions, we can:

  • Organise a no obligation consultation meeting to walk you through the process and various resolution options.
  • Set up a free workshop for a team of your stakeholders to run though the resolution approach and answer their questions.
  • Share case studies with you from organisations that have adopted internal mediation schemes