FREQUENTLY ASKED QUESTIONS

Workplace mediation is a structured, confidential process where an impartial mediator helps employees resolve disputes. It encourages open dialogue and collaboration, aiming for a mutually agreeable solution rather than imposing a decision.

Mediation is best used for conflicts involving misunderstandings, communication breakdowns, personality clashes, team disputes, and allegations of bullying or harassment. It’s most effective when introduced early, before issues escalate into formal grievances.

The process typically includes:

1. Pre-mediation meetings – The mediator meets individually with each party to understand their perspective.
2. Joint session – A structured conversation where parties share their views, facilitated by the mediator.
3. Resolution discussion – The mediator guides the conversation towards identifying solutions.
4. Agreement – If successful, an agreement is reached outlining how parties will move forward.

No, workplace mediation is voluntary and informal. However, any agreement reached can be documented and signed, serving as a commitment between parties.

Mediators can be trained internal employees (e.g., HR professionals) or external workplace mediation specialists with expertise in conflict resolution, such as our highly experienced mediator consultants. You can train your internal staff to be accredited workplace mediators using our certified mediation skills courses.

A good mediator is impartial, skilled in active listening, and able to facilitate constructive conversations.

A typical workplace mediation session lasts one full day, but the exact timeline depends on the complexity of the conflict. Some cases may require follow-up sessions.

Yes, online mediation is a highly effective and flexible alternative to in-person sessions. Using secure video conferencing platforms, mediators facilitate discussions in a structured and confidential environment.

Online mediation allows for greater accessibility, reduces logistical challenges, and ensures that remote or geographically dispersed employees can still participate in the resolution process.

We conducted numerous online mediations during COVID-19 and find that virtual mediation is just as successful as face-to-face sessions in achieving positive outcomes.