Internationally renowned workplace mediation skills training courses

Equip your internal staff to resolve a full range of employee disputes.

For 20 years, as part of The TCM Group, we have trained several thousand mediators, across the UK and beyond. In completing our training, organisations such as HSBC, Royal Mail, The NHS and Marks & Spencer have achieved huge savings, both financially and emotionally, by diverting a full range of cases away from formal HR policies and procedures.

The National Certificate in Workplace Mediation™

Our fully interactive, instructor-led OCN accredited mediation skills programme.

The National Certificate in Workplace Mediation™ is our flagship course, which enables participants to learn essential skills and principles for mediation, practice skills and demonstrate competency to be a workplace mediator.

The course gives delegates an in-depth understanding of the psychology of conflict, working through the causes and effects of workplace disputes. Delegates will learn the skills and strategies essential to the mediation process, and work through a step-by-step mediation model, to apply to even the more complex employment and workplace disputes.

  • Delivery: Regular Open Access Courses/ in-house delivery
  • Cost: £1595 + VAT per person (Discounts generally available for larger groups)
  • Duration: 5-6 days

Practical Mediation Skills™

Our most well-recognised conflict resolution short skills course.

Practical Mediation Skills™ is a two-day course, which provides delegates with the skills, competencies and strategies to undertake simpler mediations as part of their existing daily role.

The course delivers a range of practical skills and techniques which can be used to bring quarrels, complaints, grievances and disputes to a constructive resolution. trainees will leave with the confidence to bring awareness about mediation to their colleagues, and promote a non-adversarial culture within their organisation.

  • Delivery: Regular Open Access Courses/ in-house delivery
  • Cost: £495 + VAT per person (Discounts generally available for larger groups)
  • Duration: 2 days

Core Mediation Skills™

Enable your managers and HR teams to nip conflict in the bud.

Core Mediation Skills™ is a one-day mediation skills training programme that equips managers and HR professionals with the core skills that they need to understand how and why disputes occur and how to respond when they do.

On this course, we provide the skills and strategies that managers need to nip issues in the bud before they escalate our of control. The programme can also act as a ‘stepping stone’ to more formal mediation and dispute resolution training for those looking to further develop their skills.

  • Delivery: Available for in-house delivery
  • Cost: £295 + VAT per person (Discounts generally available for larger groups)
  • Duration: 1 day

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